Delete your SealDoc account
There are two ways. Every user can delete their own account; the organisation’s workspace then continues to exist. An administrator can close the entire workspace. On this page you can read how both work, what happens next and which data is retained.
Delete your own account
You do this in the portal at app.sealdoc.eu, via Profile, Delete my account. It affects only your own account, not your organisation’s workspace.
- You first receive a confirmation email with a link to cancel the request. If that email cannot be sent, nothing changes.
- After that, your sign-in closes immediately and your sessions are ended.
- For seven days, you can cancel the request with the link in that email.
- Documents, invoices and customer data stay with your organisation. They belong to the organisation, not to your personal account.
- If you are the only user in your organisation, you cannot delete your account on its own. Instead, you close the workspace, a separate step described below. If you are the last administrator, there must first be another administrator; to arrange this, invite someone as an administrator.
Would you like to keep your data first? Under Profile you can download your profile, your support requests with your replies and the invitations you sent, in a JSON file.
At the moment, the permanent erasure of your personal data is not yet active. That is why we do not give a date for it.
Close your organisation’s workspace
As an administrator, you request the closure in the portal, via Settings, Danger Zone, Close workspace. In the app, you do this via More, Delete account. You give a reason when doing so. The request applies to the entire workspace: all users, data and API keys.
If you cannot use the portal or the app, email privacy@sealdoc.eu from the email address of your account and include the name of your workspace.
What happens when the workspace is closed
| When | What happens |
|---|---|
| Request submitted | The 29-day cooling-off period begins. |
| During the cooling-off period | Your account works as normal. You can withdraw the request in the portal or the app. |
| After 29 days | Access to the workspace is closed: no one can sign in any more, API keys are revoked, and integrations and webhooks stop. |
| After closure | Your subscription is ended and we settle any outstanding usage with a final invoice. If your company is on the Peppol network, we deregister it there. |
| Documents | At present, we are postponing the destruction of your documents, because we are establishing the statutory retention period for each type of document. |
The last item is the current, temporary situation. As soon as the retention periods for each type of document have been established, we will update this page.
Taking the workspace data with you
Before the end of the cooling-off period, download whatever you want to keep. You download invoices and documents individually in the portal or the app. The export under Settings, Export Data provides a ZIP of JSON files: your settings and the data of your jobs, users, webhooks and billing. The documents themselves are not included in that export. After the cooling-off period you can no longer sign in, and so you can no longer download anything.
What is retained
- We keep the invoices that SealDoc has sent you for your subscription until seven years after the end of the year of the invoice, as Dutch tax law requires (article 52 of the Algemene wet inzake rijksbelastingen).
- We keep the audit trail, the record of who did what and when, for seven years.
- Our payment provider keeps payment data in accordance with its own statutory retention obligation.
Questions
Email privacy@sealdoc.eu.